Microsoft is launching themselves into the Call Center arena
Look here Microsoft is trying to conquer the Call Center arena. Will this work? I don't know. Let's have a look at their white paper. On screen, it looks good. Until you see the number of servers you need... This will not be for smaller size call centers, from what I read you need at least three or four servers to serve your call center.
We will see what happens. My feelings are that this is a nice technology display, but that it will never be put into production.