A story about Contact Center Software

Friday, May 06, 2005

Microsoft is launching themselves into the Call Center arena

Look here Microsoft is trying to conquer the Call Center arena. Will this work? I don't know. Let's have a look at their white paper. On screen, it looks good. Until you see the number of servers you need... This will not be for smaller size call centers, from what I read you need at least three or four servers to serve your call center.
We will see what happens. My feelings are that this is a nice technology display, but that it will never be put into production.


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7:11 AM

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5:31 PM


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